Privacy Policy

We collect information to provide and improve our services for pharmacy owners. The types of information we collect depend on how you use PharmaCare.

We use your information for the following purposes:

• Service Delivery: To provide and maintain PharmaCare, process transactions, manage inventory, and generate reports.
• Account Management: To authenticate you, manage your subscription, and communicate important updates.
• Improvement & Development: To analyze usage patterns, fix bugs, and develop new features that help pharmacy owners.
• Security & Fraud Prevention: To detect and prevent unauthorized access, fraud, and abuse of our services.
• Communication: To send service announcements, security alerts, support responses, and occasional product updates (you can opt out).
• Legal Compliance: To comply with applicable laws, regulations, and legal requests.

We DO NOT sell your data. Your trust is our priority. We only share information in the following limited circumstances:

• Service Providers: We work with trusted third-party providers who help us operate PharmaCare (hosting, payment processing, analytics). They only access data needed to perform their functions and are contractually bound to protect it.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation (e.g., GST compliance).
• Business Transfers: If PharmaCare is involved in a merger, acquisition, or sale of assets, your data may be transferred. You will be notified before any transfer occurs.
• With Your Consent: We may share information for purposes not listed here with your explicit permission.

We take security seriously and implement industry-standard measures to protect your data:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls ensure only authorized personnel can access sensitive data.
• Regular Audits: We conduct regular security assessments and penetration testing.
• Backup & Recovery: Daily automated backups with point-in-time recovery for Premium users.
• Two-Factor Authentication: Available for all accounts (Premium feature).

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your data only as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained as long as your account remains active.
• Deleted Accounts: Upon account deletion, we remove personal data within 30 days. Transaction records may be retained for 7 years as required by Indian tax laws (IT Act, GST).
• Backups: Encrypted backups are retained for up to 90 days for disaster recovery purposes.

You have the following rights regarding your personal data:

• Access & Portability: You can export your pharmacy data anytime from Profile → Settings → Export Data.
• Correction: Update your information anytime from Profile → Edit Profile.
• Deletion: Request account deletion by contacting privacy@pharmacare.com. We'll respond within 30 days.
• Opt-Out: Unsubscribe from marketing emails via the link in any email. Service announcements cannot be opted out.
• Cookie Preferences: Manage cookie settings through your browser.

We use cookies and similar technologies to:

• Keep you signed in (essential cookies)
• Remember your preferences (functional cookies)
• Analyze usage and improve performance (analytics cookies)

You can disable cookies in your browser settings, but some features may not work properly.

PharmaCare is designed for pharmacy owners and is not intended for children under 18. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us for removal.

PharmaCare operates primarily in India, and your data is stored on servers located in India. If you access our services from outside India, your data may be transferred to and processed in India.

We may update this Privacy Policy periodically. When we do, we'll:

• Post the updated policy on this page
• Update the "Effective" date at the top
• Notify you via email for significant changes

Continued use of PharmaCare after changes means you accept the updated policy.